SherWare, Inc. products include 90 days (from date of purchase) of all-access technical support to assist you in installing your software, and the beginning set up steps. Beyond the 90-day support, you may choose either of the following support plans.

Yearly Gold Support Plan:
The yearly support plan will provide unlimited* toll-free phone support during hours of operation (M-F, 9-5 EST), fax support, email support, online support forum, and software updates.

Yearly Silver Support Plan:
The yearly support plan will provide unlimited* e-mail support during hours of operation (M-F, 9-5 EST), online support forum, and software updates.
This plan does not provide phone support for free. Any incidents handled over the phone will be charged at a per incident rate of $75.

One Time Support:
Technical support is available on a per-call basis weekdays between 9 A.M. and 5 P.M. EST. If a support technician is not available, please leave a message. Phone calls will be returned within two hours.

Please review the current price list for the cost of yearly and one time support.

Terms and conditions of support, support features, pricing and support availability are subject to change at any time without notice. Support is available only to registered users of currently supported versions of software.

*SherWare, Inc. reserves the right to limit each telephone call to one hour and each contact to one question or issue ("incident"). An incident is defined as (a) a single issue or problem that a Plan member asks a support representative to analyze or resolve; (b) a product usage question that involves a single topic on a drop-down menu or one report. The support representative will determine how many incidents will be handled during the course of the telephone contact. Support is limited to SherWare installation and basic functionality. Excludes occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control. See Plan details for more information.

SherWare, Inc. guarantees that a technical support representative will respond to a Yearly Support Plan call within 2 hours after the call is placed in the support queue. SherWare, Inc. does not guarantee that it will provide resolutions to questions within the guarantee period. Response times are not guaranteed during downtime for systems or server maintenance, company events, observed US holidays or events beyond our control. If a support representative does not take the call within the guaranteed response time, SherWare, Inc. will provide free support for that call.

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