After closing runs and printing checks, we were unable to post to QuickBooks because the system indicated that one owner check in each company (the first check in each run) was not yet printed. We then selected these checks again for printing, confirmed that they did in fact print, and yet if we go back in to check processing, they still remain in the queue as if they haven't been printed. (DMIE)

Open the Check Register screen in our software, and use the List button to locate the checks that show as needing to be printed. Bring that check(s) to the screen by selecting it from the list. Enter the check number that was used for that check, and then click the Printed box in the lower right corner. Click Save on the toolbar when you're finished making these edits. This will remove the check from the print queue, and allow you to post the run.

Top

Can you tell me why this occurred so that I may take steps to prevent it from happening again?

The only thing that should cause that situation is the check not being confirmed to have printed correctly in the Print Confirmation screen which appears after the check has been printed. Also, a check can be placed back in the print queue if the check number and Printed option on the check are removed from the Check Register screen.

Of course, I can't say what would have caused this to happen this time for you, but the above are possibilities. I've not had any other user describe the same situation, and I've not ever run into that while testing data here, so I'd be inclined to think that it was one of the above two options.

Regardless, it's unlikely that you will run into this again.

Top

Return to Everything About Checks