I have entered our royalty owners' names and address, etc. When SherWare synchronized with Quickbooks I received the error message on all royalty owner names, 3100, Name already exists in Quickbooks. It says I must change the name somehow in SherWare in order to resolve this. However, I'm not sure how I'm supposed to change the name when I have to have the name of the royalty owner correct. How do I resolve this?

I would recommend changing the names of those royalty owners in QuickBooks since you will now be paying them directly from our software. This will make the name that already appears in QuickBooks different than the name that SherWare is trying to add, so it shouldn't complain about the 3100 error after making that change and synchronizing it again.

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