Frequently Asked Questions
Frequently Asked Questions
Many frequently asked questions are addressed on our Online Support Forum and in our Sherware Knowledge Base online.
Frequently Asked Questions
During our technical support, we hear many of the same questions from people who are just beginning to use the Disbursement and JIB Manager Integrated Edition. In an effort to decrease your learning curve, we offer a list of the most commonly asked questions that our support technicians answer regularly.
Where do I start when setting up my disbursement information to begin using the software?
How can I turn off the logon screen?
Do I need to do a backup each time when I close a run?
How can I report an incident to SherWare Support?
Can I make a suggestion to improve the usability of the software?
Q: Where do I start when setting up my disbursement information to begin using the software?
A: If you are unsure of where to start you can refer to the Getting Started Guide. This guide gives you step by step directions of what needs to be set up to use the software. It also gives you the steps to follow for processing and closing a run. If you do not have a recent copy of the Getting Started Guide you can download one from the patches page of our website.
Q: When I open the well information screen (or owner information, enter bills, production receipts, etc.) the screen is just grayed out, and I can't enter any information.
A: When you bring up any of the data entry screens in the program, you are brought back to whatever record you were last on. In some of the screens when you first start out, there isn't a previous record to go to, since there aren't any records in that file yet. Since there are no records, the system just disables the screen in preparation for adding a new record. Click on the New Button on the toolbar, and the screen should enable, and you should be able to enter data successfully. After entering the data, be sure to save the entry before clicking the New Button to continue on with the next entry.
Q: I entered all of the information for a screen, then when I enter the next set of information the first information entered is missing. Where did it go?
A: When any screen in the system comes up, it is in edit mode, meaning that anything that you change on the screen is changing the existing data. If you want to add a new record on a screen, be sure to click the New Button on the toolbar before beginning to enter the new data. Otherwise, you are just overwriting what is already on the screen. Basically, you will keep replacing the same record over and over with new data, and will ultimately end up with just a single record, instead of multiple records.
Q: When I try to get into the software, it is asking me for a logon. It didn't do that when I was looking at the demo. How do I get into the system?
A: The system requires a logon to get into the system, except when it is in demonstration mode. The default user name and password is ADMIN for both the user name and password. Once logged into the software you can add and change users at your convenience. See the section about adding users for more information about defining users and granting privileges.
Q: How can I turn off the logon screen?
A: One way to turn off the logon screen is by defining a user with the same name as your current Windows user name. See the section about adding users for more information about defining users and granting privileges. You can also turn off the logon screen by choosing to disable the security logon from the Special Utilities menu.
Q: Do I need to do a backup each time when I close a run?
A: That is up to you, but it is strongly recommended. Doing a backup takes just a few extra seconds, and can be invaluable for restoring data after a system crash, or other emergency that can cause a loss of data.
Q: How can I report an incident to SherWare Support?
A: Support requests can be made via email, phone, fax, or submitted on the support forum. Our contact info is provided in the SherWare, Inc. topic.
Q: Can I make a suggestion to improve the usability of the software?
A: Yes, from the beginning we have developed this software from the suggestions that clients gave us. We are always making changes to the software. With your input we will continue to improve the software to suit your needs. Contact Us to inform us of any ideas that you have. We will then review all suggestions and determine if we will add it to the software.
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